Terms & Conditions

These Terms & Conditions explain how we operate and what you can expect when you book a journey with A2B Cars. We aim to keep everything simple, fair, and transparent.
By booking a journey with us, you agree to the terms below.

Bookings & Confirmations

All journeys must be pre-booked.
We do not operate as an on-demand taxi service.
A booking is confirmed only when you receive written confirmation from us (WhatsApp, SMS, or email).
Please check all details carefully. It is your responsibility to ensure the pickup address, date, time, and passenger information are correct.

Pricing & Quotations

All quotes are personalised for each journey.
Prices are based on distance, time of day, route, vehicle type, waiting time, and any additional requirements.
Airport fees, tolls, parking, and additional waiting time may apply.
Prices may vary during peak periods, early mornings, late nights, or severe traffic conditions.

Payments

We accept:

Bank transfer
Card payment
Cash (only if agreed in advance)
Corporate invoicing (for approved business accounts)

Payment must be completed before or on the day of travel unless agreed otherwise for corporate clients.

We understand plans change. Our cancellation terms are:

More than 24 hours before your booking → No charge
Within 24 hours → Up to 50% charge
Within 12 hours or after the driver has been dispatched → Full charge may apply

All refunds are processed within 5–7 working days.

Delays, Traffic & Unexpected Events

We always plan routes carefully, but some situations are outside our control, such as:

Accidents
Severe traffic
Road closures
Weather conditions

We cannot be held responsible for delays caused by these events, but we always do our best to minimise disruption.

Flights, Waiting Time & Airport Pickups

We track all flights in real time.
If your flight is delayed, there is no additional charge.
We allow reasonable waiting time for luggage and immigration.
After extended waiting periods (e.g., lost baggage), additional charges may apply.

Meet-and-greet is available upon request.

Changes to Your Booking

If you need to change your time, destination, or passenger details:

Let us know as soon as possible.
Changes are subject to availability.
Price adjustments may apply.

Passenger Responsibilities

Passengers are responsible for:

Being ready at the agreed pickup time
Providing accurate addresses and contact details
Ensuring they have their passport, luggage, and travel documents
Taking care of personal items
Maintaining respectful behaviour during the journey

We reserve the right to refuse service to anyone who is abusive, intoxicated, or behaving unsafely.

Luggage

We will always help with luggage, but:

Please ensure you select the correct vehicle size
Extra-large or excessive luggage must be communicated in advance
We are not responsible for loss or damage to personal belongings

Vehicle Cleanliness & Damage

If a vehicle requires cleaning or repair due to passenger actions (e.g., spillages, sickness), additional charges may apply.

Safety, Licensing & Compliance

All A2B Cars drivers and vehicles meet strict executive private hire standards:

Licensed by Buckinghamshire Council
Fully insured for Hire & Reward
DBS-checked
Annual driver medicals
Vehicles inspected and maintained regularly

Pets

Small pets are welcome, but please inform us in advance.
Large animals may require a specific vehicle.

Corporate Accounts

For companies with approved accounts:

Monthly invoicing is available
Payment terms will be agreed individually
Late payment fees may apply

Complaints

If something isn’t right, please contact us directly.
We will always do our best to resolve issues quickly and fairly.

Acceptance of Terms

By booking with A2B Cars, you confirm that you have read and accepted these Terms & Conditions.